Hi Leonard, Thank you for posting your query in Microsoft Community. I understand the inconvenience you are facing currently.

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I would appreciate if you can provide us the following information to help us understand the issue better. • Did you make any changes in prior to this issue? • Do you get any error message or error code on the screen? This issue occurs when the drivers are corrupted or not updated. I would suggest you to try the following steps from the below link and check if it helps: Fix printer problems Hope the information helps. Keep us posted on Windows related queries and we will be happy to assist you further.